Frequently Asked Questions
Everything you need to know before your stay
FAQs – Accommodation at Turon Gates
Everything you need to know about our cabins, glamping tents and camping options before you arrive. Find helpful answers about our accommodation options, facilities and what to expect during your stay.
When is check in / check out?
Check in from 11am – 8pm (we kindly ask guests not to arrive after 8pm, for the peaceful enjoyment of other guests)
Check out is 11am.
How do I book?
You can check our prices on our website, call one of our friendly team members or email us:
Online: Book Your Stay
Phone: Reservations & customer service line: (02) 9969 3818
Open from 9am – 5pm weekdays & 9am – 12pm weekends
Email: Contact Us
How and when do I pay?
Campsites must be paid in full at the time of booking. Turon Gates accepts card payments only.
What if I need to cancel or reschedule?
You may cancel and receive a full refund or reschedule your stay free of charge provided you do so more than 7 days prior to arrival. No refunds will be given within 7 days of your arrival. You may make changes to your reservation for a small processing fee of $20 per change.
Can I pay cash when I arrive?
Sorry, the property does not accept or keep cash onsite. We do not accept cash for purchases on site.
What if I am bringing more than 1 car?
Each vehicle must be booked to a campsite with a maximum of 5 people to a site
- 2 cars = 2 sites
- 7 people = 2 sites
What should I bring?
Food & Drink: Remember to bring ice, we do not sell ice at the property.
- Marshmallows for roasting on the fire
- Hot chocolate
Clothing: We suggest relaxed country clothes. We are in the mountains so it is generally 3 to 5 degrees Celsius cooler than Sydney. Bring warm clothes in winter and a light jacket or jumper even in the warmer months as it cools down at night. In winter it can even snow at times!
During the summer remember to bring:
- Swim wear
- Thongs
- River shoes
Toiletries: The amenities have hand soap for washing your hands, do remember to bring soap / body wash along with your other toiletries.
Oher items: Remember to bring sunscreen & insect repellant when enjoying the outdoors!
- Matches / lighter / fire lighters
- Torch (please be mindful not to shine your torches / headlamps into peoples sites / tents or swags
- Binoculars for stargazing & bird/wildlife watching
- Picnic rugs / blankets
- Water toys / inflatable floating toys,
- Fishing gear (during fishing season)
- Beach towels
Can I bring my caravan / trailer?
Yes, the vehicle towing must be a 4WD. Towed items may not exceed 21ft / 7m. We do not have the facility at Turon Gates to empty your refuse which must be taken with you when you leave Turon Gates. This is very important as the council has informed us that the chemicals in your system do not meet with their approval for country septic systems. The chemicals can flow into the river and cause an environmental problem. It is very important you adhere to this rule.
Towable items must be added to your booking and paid for as an add-on, please be sure to select this option and add to cart when booking online or let your friendly operator know when you book over the phone.
You do not need to book an extra site for towed items.
If you do have a campervan, caravan or trailer, you must have a 4WD vehicle for control, our camping ground is down in a valley and there is a steep descent in places to get to it. On exit, your vehicle needs to be strong enough to pull up a steep hill.
Why do I need a 4WD to tow my caravan / trailer?
Our campground is located by the river at the bottom of the valley. The road leading to the camprgound is steep in sections as it winds down the hill, traction may be impacted under when towing, unless using a 4WD. We do not recommend towing trailers / caravans in 2WD.
Where do I go when I arrive? / How do I check in?
There is no need to see the manager or caretaker when you arrive. Please head straight to the campground.
Our team will pop through and check you in using your vehicle registation number provided. As such please ensure you provide the correct registation details.
We are a group, can we be placed together?
You can make group bookings online on our website and choose as many sites as you like. There are no allocated sites. You will be able to camp together as a group as you choose your own camping area within the campground on arrival. People in groups usually arrange for a few people to get there early and secure a spot big enough for the group. Please keep in mind there are other people wishing to use the campground :)
Can I get a powered site?
Turon Gates offers a rustic bush camp experience but with great amenities! We do not offer powered sites, but if you need electricity to pump up a mattress or charge mobile phones etc, there are some covered electricity points on the side of the building near the entrance to the ladies bathroom.
What amenities do you have?
“Free hot showers, free use of power at the amenities building near the entrance to the ladies bathroom, garbage bins & campfires are permitted unless there is a total fire ban. You can also purchase firewood & wine from our onsite team or enjoy some of fun activities we have at Turon Gates; like horse-riding, canoeing and gold panning.
Remember to book for horse-riding or canoeiing in advance so you don’t miss out!”
Are there any BBQ’s?
Most guests bring a grill/hotplate on legs and cook over their own campfires. Cooking over a wood fire makes everything taste delicious! We do not supply gas BBQ’s. If there is a fireban, you will not be able to cook on open fire and will need to bring your own portable BBQ/hotplate/burner.
Do you allow fires? Can I hire a firepit?
“Unless there is a fire ban, Turon Gates permits fires year-round. Just remember, no bon-fires. We do not offer fire pits, we encourage our guests to use one of the many rock formed firepits around the campground or bring your own portable firepit. Your fire must be completely extinguished before you go to sleep or leave the area. Never leave a fire unattended.
During total fire bans and windy weather conditions, fires are absolutely forbidden and duringthese times you must cook on gas stove or burner.”
Can I bring my pet?
We are dog friendly here at Turon Gates, and our furry guests love it here! To keep pets and people happy, keep in mind these friendly tips:
- Please do clean up your dog’s droppings.
- Please do keep them under control – remember there are kangaroos and other wildlife. Your pet could be injured or cause injury during a wildlife encounter.
- Dogs must be tethered on a rope or on a leash in the campground at all times so they do not wander into other campsites.
If there is a possibility they might snap at a youngster or another dog who comes up to say hello, then you should either not bring them or put a muzzle on them for safety for everyone involved.
How busy will it get?
Do expect it to be busy at Anzac, Australia Day, Easter and October long weekends and during the Xmas period between Xmas day and Jan 7.
If you prefer a more quiet experience, the best time to come is mid-week during school term. Second best time is on the weekend during school term.
Is firewood and kindling available? Can I bring a chainsaw?
Bagged firewood is available for sale at the Manager’s Cabin and costs $20 for 20kg. Chainsaws may not be used in campground due to the noise. You may gather fallen braches.
Large fallen trees may not be taken/chopped up as they provide homes for wildlife. You may not chop down trees at Turon Gates.
Is there mobile phone reception or wifi available?
There is no mobile reception at Turon Gates, nor is there wifi in the campground. Turon Gates is blissfully disconnected from the outside world allowing you a proper and complete break. If you need to make or receive phone calls, we are happy for you to give our landline number 02 6359 0142 for the property to your friends or family for emergencies. You are also welcome to use our landline for brief calls as you need.
There is mobile reception about 6km on the road back to Capertee for most mobile phones, depending on your provider.
What are the noise restrictions?
Sound travels and there are no walls. For the comfort of all guests, we don’t allow loud music, chainsaws, generators or drones in the campground. Please be thoughtful of other guests and if you are up past midnight, talk quietly. Likewise, if you have young children who might cry or scream in the night, it would be best if you chose a different holiday until they are older and don’t wake in the night. o music or noise is allowed after 10pm – quiet talking only. Thank you for being thoughtful of others.
Do you sell ice?
We do not sell ice at the property. It is best to get some before you arrive. The BP service station at Capertee sells ice.
Is there a shop on site?
There is no shop on site, our onsite team only sell two essentials – wood and wine!
If you need supplies, the BP service station has most essentials and even has a take away store. For beer, spirits or a pub meal you can head to the Royal Hotel at Capertee who have a small bottlemart which sells takeaway alcohol. For a larger selection there are large supermarkets Woolworths, Coles and Aldi stores at Lithgow (approx 45 mins) Mudgee (approx 1 hr drive) and Bathurst (approx 1.5 hr).
Is the water safe to drink?
Yes! Drinking water is pumped from the river and filter and UV treated. The water coming out of the taps at the amenities is safe for drinking and cooking. The water is beautiful mountain river water. Tastes delicious and is full of good minerals.
What do I do with my rubbish?
There are garbage bins provided for your use near the hayshed and amenities. Please leave all your garbage inside the bins and we will take care of it. There is no charge for rubbish removal. Unfortunately recycling is not yet available in our area – we wish there was. If you would like your botttles / plastics / paper to be recycled please take with you back to your home and dispose of there or head to the return and earn at Lithgow Plaza on your way home.
Can I tie up my dog in the campground to go horse riding / canoeing?
We love dogs at Turon Gates and want them to have the best time, it can be stressful and scary for them to be left alone without their human/s and they may react badly. It is best not to leave your dog unsupervised at any time for their safety and the safety of other. Sorry, we cannot offer to babysit pets.
Can my child stay in the campground while I go horse riding / canoeing?
Children should be supervised at all times, never leave children alone without a parent / guardian or trusted friend or family member. Sorry, we cannot offer to babysit children.
Can I leave my kids / dog in the car while I go horse riding?
No, leaving children or pets in a car is dangerous. A car’s interior can become dangerously hot in the sun, often reaching 30° to 40° Celsius higher than the outside temperature and potentially exceeding 70°C. This can happen very quickly and surfaces like the dashboard and steering wheel can get even hotter, reaching temperatures high enough to cause burns. Sorry, we cannot offer to babysit children or pets.
Someone in my group has booked a glamping tent / cabin / lodge, can we:
- Camp next to them?
- Hang out there and then go back to the camp ground after dinner?
- Use their facilities?
We do not allow camping at all near the log cabins, lodges or glamping tents. If you put up a tent / swag or park your camper in any area other than the camp ground site, you will be asked to take it down / move it. Roofed accommodation areas are exclusive for those who have booked and paid for that experience, we ask those who book and pay for camping to limit themselves to the camp area only.
Cabin / lodge or glamp tent guest may join you at the campground, not vice versa.
Is there someone onsite if I need help?
There is always a staff member onsite to support or assist you. The manager & caretaker’s residences are located just before the campground.
You can call the onsite team on 02 6359 0142.
If visiting the team in person, check the wooden sign outside the manager’s residence to know who is on duty during your stay. The caretaker’s lodge is located opposite the manager’s residence, there is a “caretaker” sign located at the entrance of their driveway.
What are the Manager’s / Caretaker’s hours?
For noise complaints, dangerous situations or emergencies, please see the onsite staff immediately. Check the wooden sign outside the manager’s residence to know who is on duty during your stay. For purchases and general enquiries we kindly remind our guests to keep visits to reasonable / office hours.
How do I charge my Electric Vehicle (EV)?
If you have an electric vehicle, please do not plug it in at your tent / lodge.
Whilst we do not have a charging station, we can provide an emergency top up charge.
As we are on solar power on occasion this may need to run off a diesel generator, it is not designed to provide a full charge.
The EV emergency top up station can be used by prior arrangement with the onsite team by paying the $40 charge rate.
The top up station uses a 10A standard powerpoint connection.
It is a set 4hr timed top up and can only be used between 10am – 2pm only – bookings are essential.
Please note for a full charge the closest fill station is in Lithgow.
What are the roads like?
Our road is graded by the council for 2WD drive vehicles.
Just remember it is a bush road and care should be taken. In the country, we keep to the left hand side as much as possible, particularly when approaching a corner and you can’t see the road stretch to check for other cars driving towards you. The best advice we can give is to take it easy. Keep the speed under 50km and slower. There is lots of wildlife and cars could come from the opposite direction.
Is hunting permitted at the property?
There is strictly no hunting / shooting at the property.
How and when do I pay?
A 50% deposit is taken at the time of booking. The balance is due 14 days prior to arrival. Payment plans may be accepted at the discretion of the business.
What if I need to cancel or reschedule?
You may change or cancel your reservation online 14 days or more prior to arrival without penalty. If you wish to cancel 14 days or more before arrival, a full refund will be issued. Cancellation requests must be received in writing simply respond to your reservation email and we will take care of it.
Unfortunately, we cannot refund within 14 days of your arrival. However, we will credit your account and you may use the funds to book a mid-week during school term stay. No additional special rates or package rates may be selected for this mid-week stay.
Unfortunately, if you choose to cancel at the last minute again, we will be unable to accommodate another replacement booking. No refund or credit will be issued.
When is check in / check out for Glamping?
Check in time is 3pm. Check out time is 10:30am
Can I have an early check in / late check out?
While we can’t guarantee early check-in at the time of booking, you’re welcome to let us know if you’d like one. Simply include your request in the booking notes, give us a call, or reply to your confirmation email.
If possible, we’d love for you to enjoy Turon to the fullest! We’re happy to offer late check-out as a complimentary service when available. We will usually send you an SMS to let you know if you are elibible for an early check in or late check out. If you haven’t recieved an SMS feel free to call our team to check if we can offer you an extended experience.
Is there air conditioning?
Yes, all our glamping options include reverse cycle air conditioning.
Do I need to buy firewood?
We supply firewood for fireplace inside during the cooler months of the year. The firewood supplied at Turon Gates is slow burning quality timber and cut to the size needed for your fireplace. Please do not use this firewood for campfires. You can collect wood from around your accommodation for outside fires. There are always fallen branches and bits of timber for this. We also sell bags of firewood from the onsite team’s residences. Or feel free to bring you own.
What should I bring?
Food & Drink: Turon Gates is self catering. We supply pots, pans, utensils, cutlery, crockery, glassware and more. We also supply dishwashing detergent sponge, scourer, dish cloth & teatowels, foil and plastic wrap. Just bring along all the food & beverage you will need for your stay. Cooking oil and milk are not supplied.. We do provide salt, pepper, sugar and for our glamping tent guests only, we also provide tea bags and Nespresso compatible coffee pods.
Clothing: We suggest relaxed country clothes. We are in the mountains so it is generally 3 to 5 degrees Celsius cooler than Sydney. Bring warm clothes in winter and a light jacket or jumper even in the warmer months as it cools down at night. In winter it can even snow at times!
Toiletries: We supply body wash, shampoo & conditioner in our glamping tents along with a bar of soap for hand washing. Feel free to bring along your favourite toiletries if you prefer.
Other items: Remember to bring sunscreen & insect repellant when enjoying the outdoors! We provide matches so you can bring marshmallows for roasting on the fire. Other handy items are; torches, binoculars for stargazing & bird/wildlife watching, hot chocolate, picnic rugs, water toys / inflatable floating toys, fishing gear (during fishing season), shoes to walk in the river and beach towels.
How do I self-cater?
The glamping tents have a mid size fridge(bigger than a bar fridge) & 2 burner gas cook top inside the tent. There is a hooded gas BBQ on the deck. The glamping tents also have a toaster and stove top kettle. The tent has pots, pans, utensils, mixing bowls, chopping boards along with plates, bowls, cutlery, mugs and glasses.
All you need to do is bring your favourite food & drinks. Remember! We do not supply milk or cooking oil.
Note: Our child/pet friendly tent also features a microwave.
Can I bring extra cooking appliances?
At Turon Gates we are eco-friendly, and your glamping tent is completely solar-powered, we need to be careful with power usage.
Please do not bring rice cookers, electric woks, air fryers, pressure cookers or slow cookers or any other appliance as other extra electrical items as they may result in loss of power.
Can I bring electrical items with me?
Turon Gates is solar powered. If your item is not listed here, please contact the reservations team prior to your arrival to check if you can charge or use your electrical item. The following items are approved:
- Mobile phone charger
- Laptops / chargers
- Cameras battery chargers
- Sleep apnea machines
- Pumps for water toys
- Most small hair styling tools / electric shavers
Please do not bring heaters or electric blankets – every accommodation has a cozy log fire and warm doonas. Electric blankets are provided in winter.
Is there a TV in the tent?
There is no TV in the glamping tents. At Turon Gates we encourage a digital detox for you to disconnect with electronics and connect with nature.
Is there Wi-Fi?
We have discovered that the complete disconnect from the outside world is wonderful. 2 days at Turon is like a week anywhere else. Enjoy the bliss of no mobile phone / ipad / laptop / contact with the internet and enjoy your break! Enjoy a break from teachnology and instead enjoy listening to the sounds of nature, going for walks and change your energy!
Whilst we encourage a digital detox we understand you may need to keep in touch with the outside world, or contact our team.
- Limited Wi-Fi is available. The Wi-Fi code will be sent to you in your Welcome Letter.
- Note the bandwidth is fine for calls / emails / socials etc.. it does not support large downloads or streaming.
- If you need to download a movie to watch, you will need to do this before you arrive.
- If anyone needs to contact you urgently you may give them the manager’s number 02 6359 0142.
Can I bring my dog?
The adults only glamping is not pet friendly. We do have a pet/child friendly glamping tent where pets are welcome. Our dog friendly glamping tent Birdsong has an enclosed deck, perfect for your dog.
Can I bring my baby / child?
The adults only glamping is exclusively for adults only. We do have a child friendly glamping tent, located near the river cabins where children are welcome.
Are cots and high chairs available?
You can request a cot or high chair to be placed in the child friendly glamping tent only. Please note: the cot will be provided with a towel but you will need to bring your own linen, blankets, doonas for the cot.
Someone in my group has booked a campsite, can they:
- Camp next to us?
- Hang out here and then go back to the camp ground after dinner?
- Use our facilities?
We do not allow camping at all near the log cabins, lodges or glamping tents.
If a tent / swag / campervan is found in any area other than the camp ground site, they will be asked to take it down.
Roofed accommodation areas are exclusive for those who have booked and paid for that experience, we ask those who book and pay for camping to limit themselves to the camp area only.
Cabin / lodge or glamp tent guest may join friends at the campground, not vice versa.
I left something at Turon – can you post it to me?
It will cost from $35 to post any forgotten items so please try not to forget anything at Turon while you are here. We do not make frequent trips into town as such your items may take a while to reach you, if you require something posted back urgently, please let our team know.
What are the roads like? Do I need a 4WD?
Our road is graded by the council for 2WD drive vehicles.
Just remember it is a bush road and care should be taken. In the country, we keep to the left hand side as much as possible, particularly when approaching a corner and you can’t see the road stretch to check for other cars driving towards you. The best advice we can give is to take it easy. Keep the speed under 50km and slower. There is lots of wildlife and cars could come from the opposite direction.
When is check in / check out?
Check in time is 3pm. Check out time is 10:30am.
Is there air conditioning?
Only our river can plus features air conditioning in the bedroom.
What should I bring?
Food & Drink: Turon Gates is self catering. We supply pots, pans, utensils, cutlery, crockery, glassware and more. We also supply dishwashing detergent, sponge, scourer, dish cloth & teatowels, foil and plastic wrap. Just bring along all the food & beverage you will need for your stay. Your cabin features a Nespresso coffee machine with milk frother, so remember to bring Nespresso compatible pods for a yummy coffee. Cooking oil and milk are not supplied.. We do provide salt, pepper, sugar.
Clothing: We suggest relaxed country clothes. We are in the mountains so it is generally 3 to 5 degrees Celsius cooler than Sydney. Bring warm clothes in winter and a light jacket or jumper even in the warmer months as it cools down at night. In winter it can even snow at times!
Toiletries: We supply a bar of soap for hand / body washing. Feel free to bring along your favourite toiletries if you prefer.
Oher items: Remember to bring sunscreen & insect repellant when enjoying the outdoors! We provide matches so you can bring marshmallows for roasting on the fire. Other handy items are; torches, binoculars for stargazing & bird/wildlife watching, hot chocolate, picnic rugs, water toys / inflatable floating toys, fishing gear (during fishing season), shoes to walk in the river and beach towels.
How do I self-cater?
The riverside cabins feature a full size fridge, 4 burner cooktop and oven. There is also hooded gas BBQ outside and a swing over grill plate on the firepit outside so you can cook over a wood fire . The cabins also have a toaster and stove top kettle. The cabin has pots, pans, utensils, mixing bowls, chopping boards along with plates, bowls, cutlery, mugs and glasses.
All you need to do is bring your favourite food & drinks. Remember! We do not supply milk or cooking oil.
Are cots and high chairs available?
You can request a cot or high chair to be placed in the cabin. Please note: the cot will be provided with a towel but you will need to bring your own linen, blankets, and doonas for the cot.
Is there a TV in the cabin?
There is no TV in the river cabins, only the river cabin plus features a TV in the bedroom. At Turon Gates we encourage a digital detox for you to disconnect with electronics and connect with nature.
Can I bring my dog?
Absolutely. your dog is part of your family! All cabins are dog friendly. Some of our river cabins (cabins 5, 6 and 7) also have gated decks. If you are booking a river cabin and require this feature, please contact us so we can ensure you are booked into one of these cabins.
A few friendly do’s and don’ts:
- Do bring your dog’s bedding and feeding bowls.
- Do clean up the droppings.
- Do keep your dog under control. Turon Gates is a big place and it might be tempting to run after a kangaroo and get so excited, that they don’t come when called. We recommend keeping them on a lead, country wildlife is very interesting to dogs and there is a possibility that your dog will run off after a kangaroo or other wild animal and may not respond as they would in a city environment. They could be injured or cause injury to wildlife.
- Do not leave your dog unattended in the dog friendly lodges unless locked in a crate.
- Do not let dogs up onto the beds or furniture. It is very difficult to clean off the dirt and hair from the furnishings and will incur a cleaning fee.
- Any damage to furnishings or the lodge will need to be accounted for.
I’m planning on going horse-riding / canoeing / hiking, can I leave my dog in the cabin?
You may leave your dog unattended provided it is secured in a crate. The reason for this is that much damage has been done to cabins by dogs fretting about their owners. They are in a strange place and do not act the same as if at home. Sorry, but we cannot babysit your dog or children while you go horseriding.
Is there air conditioning?
Only our Spa Lodge features air conditioning in the King bedroom
How do I self-cater?
The riverside lodges feature a full size fridge, 4 burner cooktop and oven. Our Spa Lodge & 4 Bedroom lodge also have a microwave. All lodges have a hooded gas BBQ outside. The lodges also have a toaster and stove top kettle. The lodge has pots, pans, utensils, mixing bowls, chopping boards along with plates, bowls, cutlery, mugs and glasses.
All you need to do is bring your favourite food & drinks. Remember! We do not supply milk or cooking oil.
Are cots and high chairs available?
You can request a cot or high chair to be placed in the lodge. Please note: the cot will be provided with a towel but you will need to bring your own linen, blankets, doonas for the cot.
Is there a TV in the lodge?
The mountain lodges do have a small TV with HDMI port in the living area. They recieve free to air TV, we also have a DVD player connected to the TV’s. If you do want to unwind with a movie, remember to bring your favourite DVD.
Is there Wi-Fi?
We have discovered that the complete disconnect from the outside world is wonderful. 2 days at Turon is like a week anywhere else. Enjoy the bliss of no mobile phone / ipad / laptop / contact with the internet and enjoy your break! Enjoy a break from teachnology and instead enjoy listening to the sounds of nature, going for walks and change your energy!
Whilst we encourage a digital detox we understand you may need to keep in touch with the outside world, or contact our team.
Limited Wi-Fi is available in all mountain lodges except Khayalan and Serenity, depending on your service provded you can recieve mobile signal / data from these lodges. The Wi-Fi code will be sent to you in your Welcome Letter.
Note the bandwidth is fine for calls / emails / socials etc.. it does not support large downloads or streaming. If you need to download a movie to watch, you will need to do this before you arrive. If anyone needs to contact you urgently you may give them the manager’s number 02 6359 0142.
Can I bring my dog?
Absolutely. your dog is part of your family! All Mountain Lodges are dog friendly and have large covered and gated verandahs which are great for dogs.
A few friendly do’s and don’ts:
- Do bring your dog’s bedding and feeding bowls.
- Do clean up the droppings.
- Do keep your dog under control. Turon Gates is a big place and it might be tempting to run after a kangaroo and get so excited, that they don’t come when called. We recommend keeping them on a lead, country wildlife is very interesting to dogs and there is a possibility that your dog will run off after a kangaroo or other wild animal and may not respond as they would in a city environment. They could be injured or cause injury to wildlife.
- Do not leave your dog unattended in the dog friendly lodges unless locked in a crate.
- Do not let dogs up onto the beds or furniture. It is very difficult to clean off the dirt and hair from the furnishings and will incur a cleaning fee.
- Any damage to furnishings or the lodge will need to be accounted for.
Is there air conditioning?
Yes, all the bedrooms feature airconditioning.
What should I bring?
Food & Drink: Turon Gates is self catering. We supply pots, pans, utensils, cutlery, crockery, glassware and more. We also supply dishwashing detergent sponge, scourer, dish cloth & teatowels, foil and plastic wrap. Just bring along all the food & beverage you will need for your stay. Cooking oil and milk are not supplied.. We do provide salt, pepper, sugar and for our Sunvale guests, we also provide tea bags and Nespresso compatible coffee pods for the Nespresso coffee machine.
Clothing: We suggest relaxed country clothes. We are in the mountains so it is generally 3 to 5 degrees Celsius cooler than Sydney. Bring warm clothes in winter and a light jacket or jumper even in the warmer months as it cools down at night. In winter it can even snow at times!
Toiletries: We supply body wash, shampoo & conditioner in Sunvale along with a bar of soap for hand washing. Feel free to bring along your favourite toiletries if you prefer.
Other items: Remember to bring sunscreen & insect repellant when enjoying the outdoors! We provide matches so you can bring marshmallows for roasting on the fire. Other handy items are; torches, binoculars for stargazing & bird/wildlife watching, hot chocolate, picnic rugs, water toys / inflatable floating toys, fishing gear (during fishing season), shoes to walk in the river and beach towels.
How do I self-cater?
Sunvale features 3 bar fridges, 4 burner cooktop with oven and microwave. There is a hooded gas BBQ on the deck. The luxury lodge also has a toaster and stove top kettle. The lodge has pots, pans, utensils, mixing bowls, chopping boards along with plates, bowls, cutlery, mugs and glasses.
All you need to do is bring your favourite food & drinks. Remember! We do not supply milk or cooking oil.
Are cots and high chairs available?
Sunvale is not suitable for Children under 10yrs old. Please speak to the team before you book if you have an infant / child.
Is there a TV in the tent?
Yes there is a TV with HDMI port in the living area.
Can I bring my dog?
Unfortunately, we do not permit pets in Sunvale. We have lots of other great pet friendly options available.
Still have unanswered questions?
If you can’t find what you’re looking for, our friendly team is happy to help.
Rated 5-stars by our Guests
Our visitors consistently rate us 5 stars on TripAdvisor and Google. Proof that unforgettable stays and genuine hospitality are at the heart of every Turon Gates experience.
The kids had the best time exploring nature, enjoying all the outdoor activities and just being able to run free in such a beautiful, peaceful setting. It was the perfect escape from busy everyday life.
Everything about our experience was relaxing, family-friendly and memorable. We’re already looking forward to coming back again soon!
Our every first time camping and being at Turon Gates as well. And every experience we had we loved every single bit of it. From being away from our four walls, and the chaos of the busy life in Sydney, to simply being outdoors and breathing the fresh air, we rarely get in Sydney. It was beyond beautiful, the amenities where clean was a big bonus for me, to amenities for washing dishes absolutely loved it. The experience my family and I had, was an understatement, we never did except what we had endured. We loved every bit of it, the people where amazing, owners were beautiful, love seeing kids play together and having a good time. The water was divine, the walk absolutely jawdropping, the hike was a dying experience LOL, but worth every step, pain, ache and experience, the view was no words "SPECTACULAR." Worth every money paid for. We did not want to live. But we will be returning back soon.
Well done team, keep up the amazing work in what youse do to keep this a remarkable experience we have endured!
We are one happy family and loved everything about it!
Love from the Kavaefiafi Family ❤️❤️❤️
Highly recommend the Stonewood Cottage for a magical experience of the Blue Mountains.
The cabin is expensive compared to camping trips but worth it if sharing with someone who hates camping 😅 was comfortable yet still so much nature and lovely river to swim in 💚
The peaceful setting and seeing lots of kangaroos made the stay extra special. Claudia was very helpful, and the manager Alex was thoughtful.
Highly recommend for a relaxing getaway 🌿🦘
Beautiful in their natural habitat.
Our accommodations (glamping tent) was beyond all expectations. Wonderful linens, a very comfortable king bed, luxury appointments and more. A peaceful and restful nature escape. The owners, Michael and Alex are lovely!
I would give more than 5 stars if I could.
Highly recommend
From large and flat camping sites by the river to charming log cabins, luxury glamping tents or the incredible Sunvale house, the choice is yours, the perfection is theirs. Accommodations are spread out on an enormous wilderness area of rolling hills and forested mountains where wildlife is your only visible neighbours. Walk, hike, canoe, ride a horse, cycle or just relax, soak it in and recharge.
Thank you for a truly magical stay!
The room was top-notch – clean, cozy, and thoughtfully set up. The kitchen was well-organised, complete with clean cutlery and everything we needed. The electric blanket was an absolute lifesaver for the chilly winter nights – especially since I usually need at least three layers to stay warm. That said, I had a bit too much to drink on the first night and forgot to turn it on… let’s just say, lesson learned after freezing through the night!
Service:
The service was excellent. The management team sent us a detailed email before arrival, including what to bring, how the utilities work, and even the expected weather. It was incredibly helpful and showed great attention to detail. Claudia stood out – professional, responsive, and very helpful throughout our stay.
Location:
While it’s about a 3-hour drive from Sydney, the location is absolutely worth it. Peaceful, quiet, and surrounded by nature – the perfect spot to unwind and disconnect from the city buzz.
We stayed for 2 nights and honestly, it wasn’t enough – if only I could sneak in a few more days of sick leave from work!
Mylo had the time of his life exploring the property, watching kangaroos, wallabies, and even some curious little goats! ???????? The hammock and BBQ setup added to the charm — chilling in the hammock with Mylo by my side was so therapeutic and rejuvenating.
A special thanks to the amazing Turon Gates team for the thoughtful complimentary extension, which made our stay even more memorable. Your warmth and hospitality truly made a difference! Kudos for creating such an unforgettable and relaxing experience. We can’t wait to return! ❤️????